Refund and Returns Policy

We understand that purchasing a casket or urn is never an easy decision, and we want the process to be as straightforward as possible if something isn’t right with your order.

Standard (Non-Personalized) Products

Unpersonalized items may be returned within 30 days of delivery for a refund, provided the item is unused, undamaged, and in its original packaging. Please contact us before returning any item so we can provide a return authorization and instructions.

Personalized and Custom Products

Because many of our caskets and urns are made or personalized to order, personalized and custom items are not eligible for return or exchange unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery at (713) 823-7963 or info@royalcasketsandurns.com. We will arrange a replacement or refund at no additional cost to you.

How to Start a Return

Call us at (713) 823-7963 or email info@royalcasketsandurns.com with your order number and reason for return. Once your return is approved and received, we will inspect the item and process your refund to the original payment method.

Refund Timing

Approved refunds are processed within 5–10 business days of us receiving the returned item. Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the item was damaged, defective, or shipped in error.

Questions?

If you’re unsure whether an item is eligible for return, or you’re working under time pressure due to a funeral date, please call us at (713) 823-7963 and we’ll help you directly.